The Internet of Things (IoT) is no longer a buzz-word. It is now a reality, one that gives tremendous power to all types of businesses. In fact, IoT is sometimes considered as the fourth-generation avatar of the tried-and-tested SCADA systems. The hospitality industry is no exception. The IoT in Hospitality Industry is adding the ‘smartness’ needed to deliver better value to the customers and to improve the performance of business operations. Hotels and restaurants can make use of the positive impact of IoT in hospitality, once devices connected to each other talk and share information. Some of these impacts include:
Guestroom automation can help render a pleasing personalised experience to the guests. This can be achieved via intelligent IoT solutions within hospitality sector can enable a centralised network of automated systems to deliver services as per the guest’s likings. For instance, a wearable device or a smart app on the guest’s smartphone could connect to the control systems of the room, so that the system ‘knows’ when the guest is arriving and get the room ready. Auto-sensors could start the guest’s preferred music.
Knowing about a guest’s likes, the room service could suggest and serve his/her favourite meals. These could be uploaded via the mobile check-in filled out by the guest and ‘remembered’. A smart device, for example, could start brewing preferred coffee when a sensor detects that the guest has gotten up and is moving about in the room.
IoT has also been coined as Machine-to-Machine technology (M2M). Its intelligence can be used to improvise the hospitality business’ maintenance systems. Water, a precious resource, can be saved with a quick repair when sensors detect a leaking tap. Similarly, the system could detect a faulty bulb/electric gadget and trigger the actions needed to rectify/ replace it.
This could be as simple as keyless doors that automatically open when the guest arrives, to automatic thermostats that can set the temperature as per the tastes and preferences of the guest. The TV in the guestroom could display the preferred channels, and the room could be lit as per the personal likes.
The direct and beneficial impact of IoT in hospitality leads to leveraging trending technology to compete with non-traditional hospitality providers like Airbnb. This can give an edge to businesses to have inter connected IoT devices across the hotel.
The buildings themselves can also benefit from the advances of IoT in hospitality with smart facility management and logistics management. For example, the inventory stock can be managed better in an IoT-enabled environment. This leads to lean and on-demand systems which lead to cost savings.
Intelligence can ensure that all properties under a single chain or those in a strategic tie-up have transparent information, which is gathered from interacting IoT systems. IoT can even enable sharing of data between ‘smart’ devices. These preferences could be uploaded in the CRM system to ensure that the same experience is delivered to loyal guests across a chain of hotels around the world, every time they check into a hotel in the chain.
There are many vendors and services out there that need to come together to deliver an end-to-end solution for Internet of Things in hospitality industry. This requires the need for IoT platforms that make this integration process much simpler. This can act as a bridge enabling the participating systems of IoT devices hooked onto IoT end points, connected via IoT hubs and gateways, and configurable business services. Biz4Intellia is one such solution that can catalyse the hospitality businesses to reap the benefits of the IoT revolution.